Internet security: what you need to know!

We recommend to protect your computer with a firewall, an antivirus program and an antispyware and to keep this software permanently up to date. The letters 'https' at the beginning of the Internet address and a closed padlock icon indicate that the website is secure. Double clicking on the closed padlock enables you to check that the site’s certificate is valid. The certificate must show the holder, issuer and date of expiry. The password is a key element of security; Spuerkeess recommends that passwords be changed regularly. Please note that Spuerkeess never contacts its customers via email to ask for personal and confidential data. Please inform us of any such attempts by sending an email to sdi@spuerkeess.lu or by calling us on (+352) 4015-1. To protect yourself against the various risks associated with using the Internet, we recommend you observe the following instructions: Update your operating system regularly. Install a firewall and anti-virus-software and keep them regularly updated. Never install or use an executable program if you do not know its exact source. Work using a limited rights user profile (often administrator rights are needed for spyware programs to be able to install themselves). Change your passwords regularly. Be aware of: Intrusive requests for personal data (e.g. password). Attractive proposals/nice promises (e.g. win an Ipad). Requests from strangers. Weird screens, strange phrasing, texts with typing errors. What is phishing? In case of doubt... For any questions relating to the security on the Internet, please contact our e-Banking Helpdesk: (+352) 4015-1 helpdesk.pai@spuerkeess.lu . The cases.lu and bee-secure.lu websites are supported by the Luxembourg government and contain a lot of useful information and recommendations on how to use the Internet responsibly. www.bee-secure.lu www.cases.lu

Recommendations concerning S-Net security

We recommend strictly following the instructions hereafter when using S-Net. Never disclose your confidential connection data to a third party. Avoid connecting to S-Net from an unknown workstation (in a cybercafé for example). Disconnect from S-Net at the end of every session by clicking on the “Logoff” button and close all windows in your browser. Remove your LuxTrust smartcard or signing stick from the reader or the USB port when you are not using it. Never use a Spuerkeess Internet address in an email link. Enter the address yourself, or save it in your favourites. Check that the security certificate is issued in Spuerkeess’s name by clicking on the padlock shown in the browser (under Internet Explorer, Mozilla Firefox, Safari under MacIntosh). This guarantees that you are connected with Spuerkeess via a secure connection. Internet security: what you need to know!

What are the minimum requirements for S-Net Mobile?

S-Net Minimum specifications You can access S-Net from any modern PC with a current browser connected to the Internet, wherever you are. Supported operating systems and browsers Microsoft Firefox ≥ 90 Chrome ≥ 90 Edge ≥ 90 Windows 10 * * * Apple Safari ≥ 15 Firefox ≥ 90 OS 10.15 (Catalina) * * OS 11 (Big Sur) * * OS 12 (Monterey) * * The computer needs to meet the following minimum specifications to use S-Net : a screen with a resolution of at least 1024 x 768 pixels Javascript: enabled Cookies: enabled 128 bits: enabled In order to open some documents, you need to have the free software Adobe Acrobat Reader Security recommendations Protect your PC with a firewall and protection software such as antivirus and antispyware constantly updated Keep your operating system constantly up to date S-Net Mobile The minimum requirements for S-Net Mobile are as follows: An iPhone, iPad or iPodTouch (minimum version iOS 14). An Android Smartphone or Tablet, minimum version 8. The on-screen display of S-Net Mobile content can vary according to the size and resolution of the screen. An active S-Net agreement. If you have not yet subscribed to S-Net, you can contact any Spuerkeess branch or you can fill in the application form by clicking the Get S-Net button.

S-Net et S-Net Mobile

Spuerkeess Internet Banking: whenever, wherever!

Get S-Net Start S-Net

Quick and easy: get all the banking services you need in a few clicks 100% digital account opening

More info

1) Choose your banking package

The app suggests you the package suiting your situation and needs.

2) Get to know you & identification

Answer a few questions and validate your identification.

3) Sign & onboard

Sign your e-documents and access your account instantly.

More info

Multibanking All your current accounts in a single application

Using S-Net and S-Net Mobile: View the account summary for accounts held with other banks at a glance.

You can currently integrate current accounts held with Raiffeisen, POST, Banque de Luxembourg, Banque BCP, ING, BIL, BGL, Revolut, N26, Argenta, AXA, Belfius, BeObank, BPost, BNP Paribas Fortis, ING Belgium, KBC and Paypal.

Other banks will be added in the next few months.

Discover

S-Net enables you to manage your main banking transactions With S-Net you can:

View your sight accounts, savings accounts, securities accounts and loans
Execute transfer orders and manage your standing orders
Follow your securities portfolio
Manage your payment cards
View your personal messages

S-Net is also available on your smartphone Discover our iOS and Android versions.

S-Net Mobile

Take your bank with you, and do your main banking 24/7, anywhere in the world:

User-friendly navigation
Quick and easy access via PIN or Touch ID
Fast transfers

View the features

You don't already use S-Net Mobile? Let our satisfied customers convince you!

I love using S-Net Mobile, because I can login with my fingerprints.

Carmen S., 35 years, customer of the branch Grevenmacher,
Ech sinn ganz ze fridden mat der App. Et huet een alles schnell an engem Bléck gesinn. Tiptop, weider esou !

Guillaume S., Facebook Feedback
Vraiment géniale cette appli! Fluide et ergonomique! Félicitations aux développeurs!

Danou54, App Store Feedback
Super App, an ganz einfach ze bedingen, ech sen zefridden domat!

Christian H., Facebook Feedback
Sie ass iwersiechtlech....schnell....verständlech an onkomplizéiert fier jiddereen.

Mireille K., Facebook Feedback

Take a look at all the features

You are already a Spuerkeess customer and want to open an S-Net agreement? Make your request to Spuerkeess Direct, in a branch or online.

You already have a LuxTrust certificate:

Call Spuerkeess Direct at (+352) 4015-1 and immediately enjoy all the benefits of S-Net.

Find out more about Spuerkeess Direct

You are a Luxembourg resident and you do not yet have a LuxTrust certificate:

Visit one of our branches to receive your LuxTrust certificate and your customized S-Net agreement.

Find your nearest branch

You are outside Luxembourg or you cannot visit us in person:

Go to the LuxTrust website to order your certificate and then finalise your request for your personalised S-Net agreement

Do you need help using S-Net?

We recommend to protect your computer with a firewall, an antivirus program and an antispyware and to keep this software permanently up to date.

The letters 'https' at the beginning of the Internet address and a closed padlock icon indicate that the website is secure. Double clicking on the closed padlock enables you to check that the site’s certificate is valid. The certificate must show the holder, issuer and date of expiry.

The password is a key element of security; Spuerkeess recommends that passwords be changed regularly.

Please note that Spuerkeess never contacts its customers via email to ask for personal and confidential data. Please inform us of any such attempts by sending an email to sdi@spuerkeess.lu or by calling us on (+352) 4015-1.

To protect yourself against the various risks associated with using the Internet, we recommend you observe the following instructions:
Update your operating system regularly.

Install a firewall and anti-virus-software and keep them regularly updated.

Never install or use an executable program if you do not know its exact source.

Work using a limited rights user profile (often administrator rights are needed for spyware programs to be able to install themselves).

Change your passwords regularly.
Be aware of:
Intrusive requests for personal data (e.g. password).

Attractive proposals/nice promises (e.g. win an Ipad).

Requests from strangers.

Weird screens, strange phrasing, texts with typing errors.
What is phishing?

In case of doubt...

For any questions relating to the security on the Internet, please contact our e-Banking Helpdesk: (+352) 4015-1 helpdesk.pai@spuerkeess.lu.

The cases.lu and bee-secure.lu websites are supported by the Luxembourg government and contain a lot of useful information and recommendations on how to use the Internet responsibly.

www.bee-secure.lu

www.cases.lu
We recommend strictly following the instructions hereafter when using S-Net.
Never disclose your confidential connection data to a third party.

Avoid connecting to S-Net from an unknown workstation (in a cybercafé for example).

Disconnect from S-Net at the end of every session by clicking on the “Logoff” button and close all windows in your browser.

Remove your LuxTrust smartcard or signing stick from the reader or the USB port when you are not using it.

Never use a Spuerkeess Internet address in an email link. Enter the address yourself, or save it in your favourites.

Check that the security certificate is issued in Spuerkeess’s name by clicking on the padlock shown in the browser (under Internet Explorer, Mozilla Firefox, Safari under MacIntosh). This guarantees that you are connected with Spuerkeess via a secure connection.
Internet security: what you need to know!

S-Net

Minimum specifications

You can access S-Net from any modern PC with a current browser connected to the Internet, wherever you are.

Supported operating systems and browsers

Microsoft	Firefox ≥ 90	Chrome ≥ 90	Edge ≥ 90
Windows 10	*	*	*

Apple	Safari ≥ 15	Firefox ≥ 90
OS 10.15 (Catalina)	*	*
OS 11 (Big Sur)	*	*
OS 12 (Monterey)	*	*

The computer needs to meet the following minimum specifications to use S-Net :

a screen with a resolution of at least 1024 x 768 pixels

Javascript: enabled

Cookies: enabled

128 bits: enabled

In order to open some documents, you need to have the free software Adobe Acrobat Reader

Security recommendations

Protect your PC with a firewall and protection software such as antivirus and antispyware constantly updated
Keep your operating system constantly up to date

S-Net Mobile

The minimum requirements for S-Net Mobile are as follows:

An iPhone, iPad or iPodTouch (minimum version iOS 14).
An Android Smartphone or Tablet, minimum version 8. The on-screen display of S-Net Mobile content can vary according to the size and resolution of the screen.
An active S-Net agreement. If you have not yet subscribed to S-Net, you can contact any Spuerkeess branch or you can fill in the application form by clicking the Get S-Net button.

Request for information Be contacted by an advisor

Last name

First name

Date of birth

Format: DD.MM.YYYY

Email address

Format: email@example.com

Phone number

Format: 123 456

Preferred communication channel

E-Mail
Phone

Please choose Spuerkeess Direct or a branch

Message

Personal data collected will be processed in full compliance with data protection legislation. In particular, you have the right to access and rectify this data by sending your request by S-Net, email or letter to the following address. For further information: Data Protection Policy