What do I do in case of loss or theft of my payment card?
1. Block your card by contacting Worldline Financial Services (Europe) S.A.
on (+352) 49 10 10. This service is available 24/7
2. File a complaint with the police.
Report the loss, theft or fraudulent use of your cards to the police station within 24 hours.
Send your written statement and a copy of the statement to the police authorities as soon as possible to Worldline Financial Services, 33 Rue du Puits Romain, L-8070 Bertrange.
3. You will receive a new card.
Your debit or credit card will be replaced automatically following its blocking by once Worldline Financial Services (Europe) S.A. has blocked your previous one.
