Online safety recommendations
FAQs
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We recommend to protect your computer with a firewall, an antivirus program and an antispyware and to keep this software permanently up to date.
The letters 'https' at the beginning of the Internet address and a closed padlock icon indicate that the website is secure. Double clicking on the closed padlock enables you to check that the site’s certificate is valid. The certificate must show the holder, issuer and date of expiry.
The password is a key element of security; Spuerkeess recommends that passwords be changed regularly.
Please note that Spuerkeess never contacts its customers via email to ask for personal and confidential data. Please inform us of any such attempts by sending an email to sdi@spuerkeess.lu or by calling us on (+352) 4015-1.
To protect yourself against the various risks associated with using the Internet, we recommend you observe the following instructions:
- Update your operating system regularly.
- Install a firewall and anti-virus-software and keep them regularly updated.
- Never install or use an executable program if you do not know its exact source.
- Work using a limited rights user profile (often administrator rights are needed for spyware programs to be able to install themselves).
- Change your passwords regularly.
- Intrusive requests for personal data (e.g. password).
- Attractive proposals/nice promises (e.g. win an Ipad).
- Requests from strangers.
- Weird screens, strange phrasing, texts with typing errors.
In case of doubt...
For any questions relating to the security on the Internet, please contact our e-Banking Helpdesk: (+352) 4015-1 helpdesk.pai@spuerkeess.lu.
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- Never disclose your confidential connection data to a third party.
- Avoid connecting to S-Net from an unknown workstation (in a cybercafé for example).
- Disconnect from S-Net at the end of every session by clicking on the “Logoff” button and close all windows in your browser.
- Remove your LuxTrust smartcard or signing stick from the reader or the USB port when you are not using it.
- Never use a Spuerkeess Internet address in an email link. Enter the address yourself, or save it in your favourites.
- Check that the security certificate is issued in Spuerkeess’s name by clicking on the padlock shown in the browser (under Internet Explorer, Mozilla Firefox, Safari under MacIntosh). This guarantees that you are connected with Spuerkeess via a secure connection.
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Password (PIN) : You must memorise your password and take care not to write it on your bank card or any other media. You should not divulge it to any third party.
If you withdraw money through a bank ATM, following recent attempts at fraud using relatively sophisticated equipment (Skimming), you are advised to check that the equipment is functioning correctly.
- If you use your card on the Internet, take care to enter your card number only on credible or secure Internet sites (https://.....)
- Be wary of phishing
Spuerkeess will never ask you to provide your card security data or your LuxTrust certificate/token data. Do not share it with a third party under any circumstances.
Spuerkeess will never ask you to approve a transaction with your LuxTrust certificate/token.
If you have any doubt, hang up and immediately call Spuerkeess Direct on (+352) 4015-1. -
Various attempts at fraud with copies of bank cards produced using fairly sophisticated devices installed temporarily on cash machines (Skimming).
- a device to copy the magnetic strip of the card fitted in the slot where the card is inserted
- a mini-camera hidden in various enclosures and positioned so as to be able to record the secret code. Sometimes, another device is also placed on top of the numeric keypad to retrieve the secret code.
If you spot such a device on a cash machine, try to memorise as many details as possible, but do not carry out any transaction.
Move away from the machine and do not seek a confrontation with the criminals by trying to remove the device.
Find somewhere, where you can use your mobile phone discreetly or look for a telephone box to call SIX Payment Services on 49 10 10 (number available 24 hours a day, 7 days a week to block cards). -
S-Net
Minimum specifications
You can access S-Net from any modern PC with a current browser connected to the Internet, wherever you are.
Supported operating systems and browsers
MicrosoftFirefox ≥ 90Chrome ≥ 90Edge ≥ 90Windows 10***The computer needs to meet the following minimum specifications to use S-Net :
a screen with a resolution of at least 1024 x 768 pixels
Javascript: enabled
Cookies: enabled
128 bits: enabled
In order to open some documents, you need to have the free software Adobe Acrobat Reader
- Protect your PC with a firewall and protection software such as antivirus and antispyware constantly updated
- Keep your operating system constantly up to date
- An iPhone, iPad or iPodTouch (minimum version iOS 14).
- An Android Smartphone or Tablet, minimum version 8. The on-screen display of S-Net Mobile content can vary according to the size and resolution of the screen.
- An active S-Net agreement. If you have not yet subscribed to S-Net, you can contact any Spuerkeess branch or you can fill in the application form by clicking the Get S-Net button.
