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Event of claim

Call numbers in case of distress

If your credit card is lost/stolen, call Worldline Financial Services (Europe) S.A. (+352) 49 10 10 (24 hours a day, 7 days a week).

For overseas assistance, call DKV Luxembourg (+352) 42 64 64 844 (24 hours a day, 7 days a week). E-Mail : assistance@dkv.lu

Making a claim by post

Did you know?

The online claims form allows you to declare your claim more quickly, while dynamically guiding you through the steps and documents you need to provide for your type of claim. Benefit from faster and more environmentally friendly processing! Click here to access the online claims form.

Documents to enclose with your postal claim form

General terms and conditions

General Terms and Conditions for the Insurance of Credit Cards of Spuerkeess

General Terms and Conditions for the Insurance of Credit Cards Visa Infinite of Spuerkeess