Call numbers in case of distress
If your credit card is lost/stolen, call Worldline Financial Services (Europe) S.A. (+352) 49 10 10 (24 hours a day, 7 days a week).
For overseas assistance, call DKV Luxembourg (+352) 42 64 64 844 (24 hours a day, 7 days a week). E-Mail : assistance@dkv.lu
In the event of a claim, call the insurance broker WILLIS TOWERS WATSON (+352) 46 96 01 222 (during office hours). E-mail : wtw-lu.bcee@willistowerswatson.com
Forms for an event of claim - documents
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Phone numbers in case of emergency
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Claim form
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Medical Report Form (only french version)
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Claim form - Visa Infinite
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Documentary evidence in case of claim for an incident during travel
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Documentary evidence in case of claim for purchases & delivery of items via internet
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Documentary evidence in case of claim for an incident during travel - Visa Infinite
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Documentary evidence in case of claim for purchases & delivery of items via internet - Visa Infinite
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Supplementary guarantee - Documents to provide
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Supplementary guarantee - Documents to provide - Visa Infinite
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General Terms and Conditions for the Insurance of Credit Cards of Spuerkeess
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Terms and Conditions for the use of Spuerkeess Payment Cards
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General Terms and Conditions for the Insurance of Credit Cards Visa Infinite of Spuerkeess