Phishing

Beware!

E-mails, SMS or phone calls from malicious individuals are currently circulating. Their aim is to steal confidential data from you, such as

• Your LuxTrust personal identifiers;
• Your card details (number, expiry date, CVV);

This information then allows these individuals to usurp your banking identity and carry out transactions without your knowledge.

For more security, we advise you to apply the following rules:

• Beware of unsolicited emails, text messages or calls from unknown parties;
• Never pass on your confidential data to anyone;
• Always use our S-Net Mobile app on your smartphones or tablets or use our website at www.spuerkeess.lu or bcee.snet.lu;
• Use LuxTrust Mobile which will give you more information about the transaction to be validated;

Beware of Fraud via Remote Management Tools

Cybercriminals use fraudulent emails with fake invoices to trick victims into installing remote management and monitoring (RMM) tools. Once installed, these programs grant attackers access to banking systems, allowing them to capture Smartcard PINs and carry out fraudulent transactions. Protect yourself by:

• Never clicking on suspicious links or sharing confidential data.
• Using LuxTrust Mobile or LuxTrust Scan instead of a Smartcard for authentication.
• Removing your Smartcard from the reader when not in use.
• Always accessing banking services through Spuerkeess’ official channels.

More info: circl.lu/pub/tr-93/