Mayday! Mayday! The moment Sophie has been dreading has arrived: from 31 December 2024, it will no longer be possible to access S-Net without using Luxtrust Mobile! That gives her six months to convince her dad to accept the technology and replace his physical Token with the Luxtrust Mobile app. And if you’d had dealings with her dad, you’d know that’s no easy task!
Even back then, when Sophie's dad had to start using the physical Token to access his bank account, he just couldn't understand it! He kept complaining: "Where did I put this stupid piece of plastic?", "Why do I need a plastic toy to make a transfer with MY money?", "Why make it complicated when it could be easy?", and so on.
Sophie was always there, inspite of herself, to help her father and it took a long time before he came round to the idea that the “piece of plastic” was actually called a “Token” and that it provided more security for his money than a simple password. And that was it! Although her father no longer talked about it and had got used to it, soon Sophie would have to start the whole thing all over again…
The idea of having to explain to her 76-year-old father that from now on, he'll need his smartphone to validate a bank transfer seems like mission impossible! So she went to her bank's website to find the arguments that would certainly answer her father's questions, and found out how she could sell him the idea and be better prepared for him, a man completely unreceptive to anything new.
As a result of technological developments, online threats and European regulations governing authentication processes for payment methods, as well as ever-increasing security requirements for online transactions, authentication methods have had to be replaced in all countries. Following a review of the systems in place, and in order to facilitate access to online banking and maintain the appropriate level of protection and security for customers over the coming years, the Token, which has been used on the Luxembourg market since 2008, will be deactivated on 31 December 2024 and replaced exclusively by Luxtrust Mobile.
With a smartphone, there are several authentication steps to be completed before you can validate an online payment with your bank card, for example, which necessarily makes the payment more secure!
Unlike the Token, you don't just need to be in possession of the smartphone to be able to use it: you need to be able to unlock it before you can access the Luxtrust mobile application. And that’s not all. In short:
First of all, you need to unlock your smartphone (PIN, TouchID, FaceID, etc.);
Then, once in the Luxtrust Mobile app, certain details of the transaction awaiting validation are displayed (recipient, amount, etc.);
Finally, if the details displayed are correct, you need to enter your PIN (or FaceID) to validate the transaction.
And in the case of bank transfers, it's much the same. Once in S-Net, to validate the transaction, you need your smartphone. This means unlocking your mobile, opening the Luxtrust Mobile app and authenticating yourself to validate the transfer.
With a physical Token, you only need to press one button to turn it on and see a code displayed. However, you can’t see which transaction it corresponds to, which could be problematic in the event of theft. This flaw is a weak link in online banking security and obviously attracts hackers' attention.
You must migrate to Luxtrust Mobile before 31 December 2024 to avoid getting blocked and being unable to validate online transactions. For customers who refuse to use a smartphone (or who do not have one), or who do not wish to use the Luxtrust Mobile app, there is a small device called "Luxtrust scan". However, there is a charge for this, whereas the app is free 😉.
With all this in mind, Sophie thinks she has enough arguments to change her dad's mind, but this transition will certainly not be achieved without some protest. As with any change, she's sure it will take some getting used to, but having already migrated herself a few months ago, there’s no way she’d go back to the physical Token!
All those times she was stuck on holiday without her Token are now a thing of the past, her mobile phone being her constant companion!
To avoid finding yourself in a similar situation, you can migrate now, so don't wait until the last moment to do it. Your online transactions will be better protected and you will no longer risk being blocked. Goodbye Token!
![[Translate to English:]](/fileadmin/_processed_/e/6/csm_399_S_M_Luxtrust_3711851251.jpg "[Translate to English:]")
Mayday! Mayday! The moment Sophie has been dreading has arrived: from 31 December 2024, it will no longer be possible to access S-Net without using Luxtrust Mobile! That gives her six months to convince her dad to accept the technology and replace his physical Token with the Luxtrust Mobile app. And if you’d had dealings with her dad, you’d know that’s no easy task!
![[Translate to English:]](/fileadmin/_processed_/9/8/csm_384_S_M_Google_Pay_eba9cd7de2.jpg "[Translate to English:]")
Sophie and Marc are always squabbling about the same thing. While Marc is a big fan of Apple products, Sophie goes out of her way to use devices made by competitor brands – just to annoy him. And with the message that she has just received from her bank, the war is declared!
While the Autofestival is being prepared in the various car dealerships and garages in Luxembourg, Sophie and Marc are asking themselves 1001 questions! Which car should you buy with a child and a dog? Is it better to buy or to rent? All they know is that they need a second car and for the rest of their questions, they count on Autofestival to answer them.
![[Translate to English:]](/fileadmin/_processed_/6/d/csm_360__S_M__Operations_bancaires_simplifiees__LuxTrustMobile_4723518e90.jpg "[Translate to English:]")
A rainy Sunday - time to tidy up your desk! It's an activity that often leads to long-lost items being found, such as the document Marc was looking for everywhere, his stapler and then his LuxTrust token. But hasn't he seen on social networks that we’ll soon be saying “bye bye” to the token? Find out how LuxTrust Mobile makes banking easier.
Sophie is intrigued by Marc’s new hobby and would really like to understand why he is spending so much time on his smartphone scrolling through the news about publicly traded companies. There’s no point asking him to explain what’s so fascinating – he’s much too engrossed in his reading to reply. So Sophie has an idea that will make Marc sit up and take notice!
For her internship at the end of her university degree, Sophie had the opportunity to spend six months in the US. She had a great time, and was able to experience Halloween the way it’s supposed to be, just like she’d seen in the movies. It’s traditional in America for the streets to transform into rows of haunted houses, each more elaborately decorated than the next, and for residents to dress up as all kinds of different characters. This year, to mark the occasion of Shauna’s arrival in Luxembourg, Sophie is planning to invite her to a US-style Halloween.
![[Translate to English:]](/fileadmin/_processed_/8/6/csm_342__Rentree_scolaire__jeune_avec_smartphone_et_app_bancaires_096fab7fb6.jpg "[Translate to English:]")
When your child starts secondary school, he or she will enjoy greater freedom, but with it will come greater responsibility. To make this period of change as stress-free as possible for you and as safe as possible for your child, we've put together a checklist to help you get through the back-to-school period.
![[Translate to English:]](/fileadmin/_processed_/a/0/csm_visa-miles-and-more-340_b8c94aa7bd.jpg "[Translate to English:]")
Miles, miles and miles! With her Miles & More Luxair Visa card, Sophie accumulates "miles" and "more" by shopping, refilling her gas tank, etc. Now, whenever she makes the smallest purchase, she can’t help listing the holiday destinations she must add to her bucket list. But before she starts accumulating miles and converting them into trips, Sophie wants to understand the benefits of her new credit card.
In case you haven't noticed, it's cold outside! Out with the summer jackets and in with the scarves and overcoats! This is also usually the time when people start cranking up the heating at home. At Marc and Sophie’s house, however, their old boiler no longer works properly and is far from economical. As a result, Sophie has to wear her fleece around the house, and Marc tears his hair out each time he receives the heating bill.
Sophie used to dream of a house with a big kitchen garden where she could grow vegetables and pretty rose bushes to her heart’s content. When she and Marc found their home, it wasn’t in the best condition – but they jumped at the chance to sign on the dotted line without really thinking about how much it would cost to repair. Now, a few years later, they have finally decided to tackle their renovation project.
![[Translate to English:]](/fileadmin/_processed_/f/6/csm_320__S_M__Quand_un_reve_devient_enfin_realite_4ed9dff8d2.jpg "[Translate to English:]")
Since 2018, Sophie and Marc have dreamed of a trip to Japan, and this is when they started their "Japan trip" project in their MIA personal assistant. But as events unfolded, they became parents to little Lilly, there was the pandemic, the renovation of the house, and fulfilling this dream had to wait. Despite their other projects over the last five years, they have managed to save up for their trip to Japan. Find out about how they have planned it and how credit card insurance can help.
![[Translate to English:]](/fileadmin/_processed_/e/b/csm_investissement-avec-S-INVEST-312_9be2e05c9b.jpg "[Translate to English:]")
It’s been a while since Sophie and Marc bought aunt Elise’s beautiful house. Finally, the works are almost finished and they’re getting ready to move in. The costs of the renovation, the mortgage and the interest charges have made Sophie and Marc’s savings dwindle. With Marc’s parents having decided to sell their house in order to live in the South, they have given their children some money. This money, the young couple wants to invest in the family’s future.
