Payments

In an increasingly digital world, financial fraud is becoming more and more sophisticated. We are committed to protecting our customers by informing them of current fraud trends and providing them with the tools they need to guard against these threats. This article aims to raise awareness of the various types of fraud and to offer practical advice on how to avoid becoming a victim.

For her internship at the end of her university degree, Sophie had the opportunity to spend six months in the US. She had a great time, and was able to experience Halloween the way it’s supposed to be, just like she’d seen in the movies. It’s traditional in America for the streets to transform into rows of haunted houses, each more elaborately decorated than the next, and for residents to dress up as all kinds of different characters. This year, to mark the occasion of Shauna’s arrival in Luxembourg, Sophie is planning to invite her to a US-style Halloween.

Mayday! Mayday! The moment Sophie has been dreading has arrived: from 31 December 2024, it will no longer be possible to access S-Net without using Luxtrust Mobile! That gives her six months to convince her dad to accept the technology and replace his physical Token with the Luxtrust Mobile app. And if you’d had dealings with her dad, you’d know that’s no easy task!

When you are self-employed, an SME, an association or a large company, you may need to pay for certain products and services by means other than by bank transfer. Some stores will agree to give you the invoice at the same time as your goods, but others don't have that option, which can make an ordinary purchase more complicated than expected for your financial management. A business bank card is a good way to resolve this kind of situation. Discover what Spuerkeess can offer for your business in this article. Enjoy your reading!

Sophie and Marc are always squabbling about the same thing. While Marc is a big fan of Apple products, Sophie goes out of her way to use devices made by competitor brands – just to annoy him. And with the message that she has just received from her bank, the war is declared!

That's it, your annual leave is booked, now it's time to start organising your holidays! Has anything unexpected ever happened to you before you went on holiday? Since then, do you still hesitate to take out cancellation insurance? Find out in this article about the insurance and assistance services available to you, depending on the payment card you use to pay for your trip.

The recent arrest of 10 offenders on suspicion of being 'money mules' has once again drawn public attention to this money laundering practice. It seems that young people aged between 16 and 30 are increasingly likely to be "hired" as money mules. According to Europol, 90% of the money muling transactions discovered by the European Money Mule Actions are linked to cybercrime (phishing, etc.). Happy Reading!

Very large sums of money have already been stolen from companies through CEO Fraud, and it's never too late to protect yourself against these threats. To this end, we chose to interview our experts who are in direct contact with our business customers, as well as those in charge of data security. Jean-Luc Bermes and Philippe Hennes, Corporate Banking, and Lars Weber, Information Security Officer at Spuerkeess, share their recommendations on how to better protect yourself against these threats. Happy reading!

Are you a doctor, physiotherapist or self-employed professional in the healthcare sector? Are you about to open a medical practice but don't have a clue about the best way to manage your finances? If there are several of you in the same practice, do you only need one account? Or is it better to have more than one to make it easier to keep an eye on payments? If these are just some of the questions you're asking yourself right now, the sound advice in this article from our expert Bruno Mendes, Business Advisor Coordinator at Spuerkeess, will help clear things up.

A rainy Sunday - time to tidy up your desk! It's an activity that often leads to long-lost items being found, such as the document Marc was looking for everywhere, his stapler and then his LuxTrust token. But hasn't he seen on social networks that we’ll soon be saying “bye bye” to the token? Find out how LuxTrust Mobile makes banking easier.

S-Net has 300.000 users, and for Spuerkeess it's a good reason to celebrate, but also to include its customers in the thinking and development of its future. Discover the S-Net success story!

The back-to-school season often coincides with a new stage in your life. You still remember your early school days and here comes the last semester at uni. Next year will be a big unknown! Entering the world of work, doing additional training or taking a gap year? Any project requires a financial cushion!

When your child starts secondary school, he or she will enjoy greater freedom, but with it will come greater responsibility. To make this period of change as stress-free as possible for you and as safe as possible for your child, we've put together a checklist to help you get through the back-to-school period.

Miles, miles and miles! With her Miles & More Luxair Visa card, Sophie accumulates "miles" and "more" by shopping, refilling her gas tank, etc. Now, whenever she makes the smallest purchase, she can’t help listing the holiday destinations she must add to her bucket list. But before she starts accumulating miles and converting them into trips, Sophie wants to understand the benefits of her new credit card.

No, scams and fraud aren't something that only happens to other people. Sometimes, all it takes is a long, stressful day to make you forget to check if an e-mail, text or call you received was legitimate... And then it's too late! We don't want you to fall for it, so here's an article on three types of financial scam with advice on how to avoid the trap. Happy reading!

The Spuerkeess S-Net Mobile application is constantly evolving to give you even greater satisfaction. Don’t know where to find your bank details? Or how to increase the limit on your card when the deadline for paying your next holiday is approaching? Then this article is for you! Discover the functions hidden in your pocket.

Since 2018, Sophie and Marc have dreamed of a trip to Japan, and this is when they started their "Japan trip" project in their MIA personal assistant. But as events unfolded, they became parents to little Lilly, there was the pandemic, the renovation of the house, and fulfilling this dream had to wait. Despite their other projects over the last five years, they have managed to save up for their trip to Japan. Find out about how they have planned it and how credit card insurance can help.

Generation Z was born after 1996, and is therefore the first generation that has never known a world without the Internet. They are stereotyped as “social warriors”, addicted to technology. According to various studies, Generation Z is more pragmatic, cautious, skeptical, responsible, globally aware and money-conscious than their predecessors, the Millennials. We spoke to Mary-Anna Eon at EY, who told us more about this new generation that is reshaping the world.

Since moving into their first home and undertaking the renovation of their new house, Sophie has developed a passion for interior design. She therefore decided to transition to a new career and enrol in an in-depth training course. With a busy schedule, fortunately she can now make her Spuerkeess appointment via S-Net and spuerkeess.lu!

Since the introduction of the euro banknotes and coins on 1 January 2002, going on holiday abroad can be a much more spontaneous affair than it was. For most European destinations, you no longer have to visit the bank to get foreign currency before leaving! But what should you do if you have planned to go on a journey to discover the Great American West, visit Big Ben or get some mountain air in Switzerland?

With Axxess you will automatically receive a debit card, and from the age of 15 you can apply for your first credit card. Do you already have a payment card – debit or credit? Do you know the difference?

You're going on holiday? Great, make sure to read our little checklist before you take that plane!

Louise just graduated from secondary school. Her next steps are to prepare to leave for university, sort her things, sell some of her stuff, buy some new clothes, and pull together furniture and decor for her small studio while taking advantage of sales in Luxembourg and online.

During the recent Easter holidays, Sophie and Marc chose to travel by train and electric car, taking advantage of the Avis benefit on their Visa Premier card for car rental. Sophie, Marc and their daughter Lily explored Denmark and Sweden for almost two weeks.

Are you between 18 and 30? Are you going to school, to university or hoping to do an apprenticeship? Take advantage of your student life without hassle or bank charges. After all, now is the time!

Spuerkeess was a pioneer in instant payments, allowing money to be sent all across Europe in less than 10 seconds. In the interest of constantly innovating, the bank continuously works to implement solutions aimed at simplifying the lives of its customers even further. The Business Innovation department presents us at the start of the year the instant issuance of payment cards and what that means for the bank's customers.

Pay your invoices by scanning a QR code with your mobile phone, or send money just by indicating the beneficiary's telephone number; who would have thought that would be possible only a few years ago? And yet, that's just what has happened. Today, all you need to have on you to make a payment is your smartphone.

In the context of the implementation of the PSD 2 regulation (“Payment Services Directive 2”), Spuerkeess, as a leader in e-banking, was the first bank in Luxembourg to offer its customers the opportunity to manage their accounts held with other banks in the marketplace (BGL, BIL, POST, Banque Raiffeisen, ING, Banque de Luxembourg, BCP) within its S-Net platform.

Banks are introducing a new standard for interbank payments: Instant Payments.

In the office the other day, Marc’s colleagues were talking about Bretzelsonndeg, which is just around the corner. Marc had completely forgotten about it, so it was lucky that he was there when they were discussing it. It’s March already. The first few months of the year have flown by! He had almost forgotten about this special day that Sophie loves so much. Would she ever have forgiven him if there were no pretzels for breakfast on this traditional day? Definitely not! He knows Sophie well enough to know that pretzels are no laughing matter! Marc is planning to surprise her, by trying to make home-made pretzels, but things do not quite go as planned...

Sophie is so happy! Her new colleague Audrey, with whom she is going to work on various projects, is really nice. They only met a few days ago, and yet it is as though they have known each other for 10 years.

Spuerkeess has continued to offer a complete banking service over the whole lockdown period. While temporary restrictions on counter transactions could not be avoided, they have had no impact on the vast majority of customers. Customers have naturally turned to the bank’s highly effective digital channels, or to the new Spuerkeess Direct remote banking service. As we take our first steps towards the end of lockdown, we speak to Head of Branch Network Coordination, Gaston Molling.

Let’s be clear from the start: there never has been and never will be zero risk. Digital payments are becoming more practical and secure compared with cash payments. Lars Weber, Information Security Officer at Spuerkeess, talks to us about digital payment and personal data security.

We all have had situations like these: you leave the house in the morning, your thoughts are all over the place. The baby didn’t sleep all night, the dog kept waking you up, or the neighbours kept partying until late in the night. But when the alarm goes off at 6 a.m., life goes on: and it happens! You forget your wallet. What now?

“Aruba, Jamaica, oh I want to take ya, Bermuda, Bahama, come on pretty mama…” Ok, so Sophie and Marc aren’t off to the Jamaica the Beach Boys were singing about, but they’re still going on holiday! There’s nothing like a little city trip with Luxair to get the most from summer, to soak up the sunshine and to savour some delicious local dishes while recharging your batteries.

If until now you could already change the limit of your credit cards via the S-Net app, it now allows you to manage even more payment settings!

This month, the overhauled S-Net mobile app celebrates its fourth birthday! If today, we can no longer imagine a world without mobile phones or applications, let’s go back a few years and remember the birth and evolution of an application that, day after day, supports Spuerkeess customers in their adventures.

Ever since Sophie got pregnant, Marc has started cooking larger meals for his darling, and for himself as well. As a result, it's hard to tell which one of them is going to deliver the baby! To avoid any confusion in the maternity ward, Marc is getting into shape with the help of an activity tracker unlike any other.

It's the end of the month: Sophie and her friends are meeting for a cocktail at their favourite bar. Expenses come up in conversation and everyone wonders where their money went! Outings, pizza nights, Netflix membership, etc. NOT ONLY can we tell you where your money went, we can help you better manage it in the future.

Now that Sophie and Marc are civil partners, they decided to open a joint current account in order to tackle everyday expenses. Note, everyday expenses relate to water and electricity bills as well as to the shopping trips to fill the fridge. Even though, each couple has to find their own definition!

Next year, Sophie and Marc are planning to go on holiday to Japan. This will be quite an expensive trip, and the young couple will have to plan their expenses properly and start putting money aside quickly. Thankfully, MIA is there to help them reach their goal more easily!