Dissatisfaction at work inhibits motivation and causes stress and frustration among employees. This can have an immediate and delayed impact on the company’s overall performance, as well as generating significant costs.
First of all, stress can lead to psychosomatic disorders, mental illnesses such as anxiety and depression, but also to burnout and thus to an increase in absenteeism in the short, medium and long term.
In addition, a stressful atmosphere can lead to accidents due to inattention and overwork, or to violent attacks due to conflicts with colleagues or customers, resulting in physical and/or mental damage, which in turn leads to absence due to sickness.
Similarly, workers who are unhappy or dissatisfied with their work, even if they are not on sick leave, may be less motivated to perform at their best at work, which can lead to lower productivity and quality of work. This can have a negative impact on the company’s overall performance and profitability.
A poor working atmosphere quickly becomes apparent especially in customer services. Employees who are unhappy or dissatisfied with their work may be less likely to provide good customer service, which can impact on customer satisfaction and lead to business losses.
Employees who are dissatisfied with their work are more likely to leave the organisation in search of better opportunities. High staff turnover can be expensive for employers, who must spend time and resources finding, recruiting and training new staff to replace those who have left the company.
Finally, workers who leave their jobs because of negative experiences and a bad working atmosphere are not necessarily the best advertisement for a company. A negative working environment with a high level of employee dissatisfaction can damage a company's reputation. This can make it more difficult to recruit top talent and may also damage the company's relationships with customers, suppliers and other stakeholders who take social responsibility seriously.